SHIPPING AND PAYMENTS METHODS

 

SHIPPING

Our online store delivers to all member countries of the European Union.

Shipping rates:

Spain: Free shipping

All EU countries: 15,00 €

The customer may opt for the following shipping systems:

Express Shipping. It will generate additional shipping costs of twenty-five euros (25,00 €).

 The approximate delivery time will be of 2 to 4 days for most of Europe.

Standard Shipping. No additional shipping costs.

The approximate delivery time will be of 2 to 8 days for most of Europe.

Please note that our shipping times are to be used as a guide only and are based on the time from when your order is shipped. Simpashoes is not responsible for delays in customs, payment transactions or for any reason beyond our control, although we will try to minimize any possible delays.

Our orders can be delivered by DHL.

Please note that our shipping times are to be taken as a reference only and start counting from the moment the package leaves our warehouse. All orders placed from Monday to Friday before 15h, will be shipped the same day, those placed after this time, on a holiday or weekend will be shipped the next business day. Simpashoes is not responsible for delays caused by customs clearance, failed payments or any other circumstances, although we will do our best to minimize any potential delay.

We will inform you if there are any exceptional delays in the processing/export of your order.

In no case will we deliver on the same day of the order.

As we require a signature for all deliveries, we do not deliver to PO Boxes or collection points.

On all shipments, import duties and other local taxes of the destination country, applicable in all countries outside the European Union, are borne by the customer.

ORDER TRACKING

After placing an order, you will receive a confirmation email with all the details of your purchase. If we need additional information we will contact you.

We will keep you informed of the shipping tracking by the carrier and the estimated delivery date.

CUSTOMS CHARGES AND TAXES

European Union customers:

For orders shipped to countries within the European Union, there are no customs charges. All prices include value added tax (VAT).

Customers outside the European Union:

For any orders outside the European Union, the customer is responsible for customs fees and other possible taxes of the destination country. As each country has its own tariffs, we cannot estimate the total amount. We recommend that you contact your local customs office or tax authority before placing an order. Please note that payment of these duties is necessary to clear your order from customs upon arrival.

DHL will contact you directly to arrange payment of customs and other possible taxes in the destination country. 

PAYMENT METHODS

Simpashoes accepts the following payment methods to buy in the online store: 

- Credit card (VISA, MasterCard, American Express).

- Paypal

For your safety, payments by credit card will be processed through the 3D Secure system, so you may have to provide your security code on your bank's website. In compliance with current legislation in Spain, we must issue an invoice for purchases over 3.000€. In these cases, we will ask you to provide us with your VAT number.  When placing the order, the Customer must enter the payment details in the appropriate form. Simpashoes will not keep the number of the payment card nor the security code of the Client.

The holders of the payment card are subject to validation and authorization controls by the card issuer. If the issuing entity of the payment card does not authorize the payment to Simpashoes, the Client will have to contact the issuing entity of its card to solve the problem. In such a case, Simpashoes will not be responsible for the delays or non-deliveries that occur. In case the user makes the payment by credit card, the bank data will be transmitted by means of a safe protocol to the bank in charge of providing the respective services of remote electronic payment, without any third party can in no case have access to them. Such data will never be used by Simpashoes more than in order to complete the procedures relative to the purchase, to issue the relative reimbursements in case of eventual returns and to prevent and to inform the police forces in case that some fraud was committed or was about to be committed. The amount of the purchase will be charged when the order is confirmed and the confirmation is sent to the Customer.

OTHER INFORMATION

The digital production of our website has been carried out in our facilities with the utmost effort and care. However, due to different device configurations, we cannot guarantee that the color of the item corresponds exactly to the color you see on a screen.

All products leaving our warehouse have been thoroughly checked and our goal is to deliver each package in excellent condition. If you receive a defective or damaged item, please contact us immediately at web@ed-shoes.com to find a suitable solution. We will arrange a return and process an exchange or full refund for the defective item.